VPN Unlimited knowledge base
FAQ
- I registered an account and used your service for a day, but now I can't connect to your service.
- Whoops, I forgot my password! What should I do?
- What payment options are available?
- I have a bonus code for purchasing VPN subscription, but how can I use it?
- How can I cancel the auto-renewable subscription?
- Can I use my account on more than one device?
- How to add a new device to my account?
- Why are some devices in my Devices list duplicated?
- Can I delete unnecessary devices from my account to connect new ones?
- I have registered via social network (Facebook / Google). How do I create a login/password entry point instead?
- My account is blocked! What should I do now?
- How to unsubscribe from your newsletter?
- I purchased a subscription via iTunes, but the app does not show it.
- Is your service free?
- Oh no! I can’t complete the in-app purchase on my Apple device. What should I do?
- I purchased a subscription, but the app says it’s expired. What should I do?
- I need to transfer my VPN subscription to another account. What should I do?
- What to do if I don’t receive an account confirmation email or the link doesn’t work?
- General questions
- Work with the application
- Technical questions
- Account and payment questions
- Troubleshooting
